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Whats wrong with my Xbox 360 live account?

Whats wrong with my Xbox 360 live account?
If your familiar with halo 3 you would know new maps just came out -mythic-. My friend had boughten me a 1600 Microsoft card, but my account will not allow me to redeem it, it works on his account but not mine, We've gone into system and family settings and nothings wrong, my friend just spent this money on me for no reason, and i want the maps, but why the heck wont my account let me redeem the code? Ive redeemed trial codes and stuff before and have had no problem anyways please help!! ( By the way, the card was not redeemed.)

Have you tried redeeming online?

http://www.xbox.com/en-US/live/

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